Return & Refund Policy
At Dream Supershop Solutions, we are committed to providing quality products that meet our customers' requirements. If you receive a damaged product, an incorrect size, or a product that does not match the agreed specifications, we will take the necessary steps to resolve the issue.
1. Eligibility for Returns
Customers may request a return or replacement under the following circumstances:
- Damaged Products: If a product arrives damaged or defective.
- Incorrect Size: If the delivered product has a different size from the size confirmed in the order.
- Size or Specification Mismatch: If the product does not match the agreed dimensions, specifications, or requirements confirmed before delivery.
2. Replacement Policy
If a return request is approved, Dream Supershop Solutions will arrange a suitable replacement based on the nature of the issue.
- We will replace damaged or defective products with products in good condition.
- If the delivered product has an incorrect size, we will provide a replacement in the agreed size.
- If the product does not match the confirmed specifications, we will take appropriate steps to provide a product that meets the agreed requirements.
3. Refund Policy
If we are unable to provide a suitable replacement product, we will refund the applicable amount paid for the affected product.
Refunds will be processed through a mutually agreed payment method. The processing time may vary depending on the payment method and transaction requirements.
4. How to Request a Return or Replacement
To request a return or replacement, customers should contact Dream Supershop Solutions and provide the following information:
- Order details or invoice number.
- A description of the problem.
- Photos or videos showing the damage, incorrect size, or mismatch, where applicable.
Our team will review the request and communicate the next steps.
5. Important Conditions
- Customers should inspect the products upon delivery and report any damage, incorrect size, or specification mismatch as soon as reasonably possible.
- The product's size and specifications will be assessed against the details agreed upon at the time of order confirmation.
- Return, replacement, and refund requests will be reviewed based on the specific circumstances of the order.
- Custom-made products will be assessed according to the specifications confirmed by the customer before production.
6. Contact Us
For return, replacement, or refund assistance, please contact Dream Supershop Solutions through our official contact channels listed on our website.
Dream Supershop Solutions
Website: https://dreamsupershopsolutions.com
Email: [email protected]
Phone: +880 1755-998411
Our team is committed to resolving product-related issues fairly and ensuring customer satisfaction.